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Never Just Look At Price When Getting A Toll Free Service
Getting a 1300 number could have crossed your mind if you are a small business owner. As a way to make your company seem large and more specialized many business owners acquire a 1300 service.
So what is a 1300 phone number? A 1300 service is a toll free telephone number that is focused on inbound calls only. With this type of service you cannot actually generate outbound telephone calls from the service. It is a virtual phone number attached to a normal land line or mobile number.
In terms of diversion capabilities, a toll free telephone number is far more adaptable than a normal land line. A 1300 service can route phone calls based on the region of the telephone call and the period of day. You can actually implement a customized voice response on a 1300 phone number.
A customized voice solution is an application that allows the customer to decide where they want to go based on your pre-arranged options. As an example, numerous organizations use 3 options. If the customer presses option one the phone call gets diverted to the customer service team. In the event the client selects option 2 they get diverted to the sales department.
Finally, whenever they select option three the telephone call gets rerouted to the receptionist. Customized voice response is a great tool that splits up the work load and also makes it possible for the client to pick exactly where they want the call to go.
Of course when obtaining a 1300 phone number you want to acquire the cheapest rate possible. However, it is important to be aware that pricing is certainly not the sole factor to look at when it comes to choosing your provider. You need to make sure that the provider you choose to host your 1300 phone number is in a position to support your company requirements. They may have the cheapest pricing in the world, but this cannot help you if you get into difficulty and their customer service does not even pick up the phone to assist you.
Make sure you choose a provider that has the features that you need and also has fantastic client service.
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